Back to About
Our Standards

Editorial Policy

Our commitment to accuracy, transparency, and ethical content practices.

Last updated: December 2024

Core Principles

Accuracy First

Every listing is verified for accuracy before publication. We confirm addresses, hours, and operational status through multiple sources.

No Paid Placements

We do not accept payment for listings or reviews. Our recommendations are based solely on quality and authentic community value.

Transparency

We clearly disclose our methodology, update practices, and any potential conflicts of interest. You always know how we make decisions.

Fair Representation

We strive to represent Cambridge's diversity—different neighborhoods, cuisines, price points, and ownership types all have a place here.

Content Standards

Accuracy & Verification

Before any business, restaurant, or attraction is listed on Guide to Cambridge, we verify:

  • The business is located within Cambridge, Massachusetts city limits
  • The business is currently operating (not temporarily or permanently closed)
  • Contact information, address, and hours are accurate
  • The business has a positive reputation in the local community

We use multiple verification sources including Google My Business, direct phone confirmation, in-person visits, and official city records when available.

Independence & No Paid Placements

Guide to Cambridge maintains complete editorial independence:

  • No sponsored listings: We do not accept payment to include or promote any business.
  • No affiliate relationships: We do not receive commissions for reservations or purchases.
  • No advertising influence: If we ever introduce advertising, it will be clearly separated from editorial content.

If our policies ever change, we will clearly disclose this on our site.

Local Sourcing

We prioritize information from people who actually live in or regularly visit Cambridge:

  • Recommendations from Cambridge residents carry more weight than tourist reviews
  • We monitor local community forums and social media for genuine feedback
  • Our founder and contributors are Cambridge-based whenever possible

Corrections Policy

We take accuracy seriously and welcome corrections. When we identify or are notified of an error:

  • Critical errors (closed businesses, wrong addresses) are corrected within 24 hours
  • Minor errors (updated hours, new phone numbers) are corrected within one week
  • Significant factual corrections are noted with an update date on the affected page

User-Submitted Content

We welcome community input through our contact form and business submission process:

  • All user submissions are reviewed before publication
  • We verify claims and recommendations through our standard curation process
  • We do not publish anonymous accusations or unverified negative claims
  • Business owners may submit corrections or updates about their own listings

Data & Privacy

We collect minimal user data and respect privacy:

  • We do not sell user data to third parties
  • Contact form submissions are used only for responding to inquiries
  • We use standard analytics to understand site usage patterns
  • See our Privacy Policy for full details

Report an Error or Concern

Found inaccurate information? Have a concern about our content? We want to know. All reports are reviewed by our editorial team.

Contact Us